Last Updated: Jan 2026
This Shipping & Delivery Policy explains how orders and services are delivered through the Mytjeet platform. It applies to all users who place orders or request deliveries using the Mytjeet website or mobile applications.

By using the platform, you agree to this policy along with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, and Return & Replacement Policy.

1. POLICY OVERVIEW
Mytjeet is a multi-service digital platform that connects users with independent sellers, store partners, logistics providers, and delivery partners. Delivery timelines, charges, and methods vary based on service type, location, availability, and partner operations.

Mytjeet facilitates delivery coordination but does not itself guarantee delivery timelines unless explicitly stated.

2. DELIVERY COVERAGE & AVAILABILITY
Delivery services are available only in select locations and serviceable areas as displayed on the platform. Availability may vary based on:

1. User location
2. Seller or store partner coverage
3. Delivery partner availability
4. Local regulations or restrictions

Mytjeet reserves the right to restrict or modify service areas at any time.

3. DELIVERY TIMELINES
Estimated delivery timelines are displayed at checkout or during order placement. These estimates are indicative and may vary due to factors such as:

1. Traffic conditions
2. Weather
3. Order volume
4. Partner availability
5. Unforeseen operational constraints

Delays caused by events beyond reasonable control do not entitle users to automatic refunds unless otherwise stated.

4. CATEGORY-WISE DELIVERY TERMS

4.1 Food & Grocery Delivery
Food and grocery orders are typically delivered within the timeframe shown at checkout. Timelines may vary due to preparation time, stock availability, or delivery conditions.

Users are expected to be available at the delivery address during the delivery window.

4.2 Electronics Delivery
Electronics deliveries may take longer depending on item type, packaging requirements, and location. Some items may require signature confirmation or additional verification upon delivery.

4.3 Pharmacy Delivery
Pharmacy deliveries are subject to:

1. Valid prescription verification (where applicable)
2. Regulatory checks
3. Product availability

Delivery may be delayed if prescription validation is incomplete.

4.4 Parcel & Logistics Services
Parcel deliveries are executed based on pickup and drop-off details provided by the user. Delivery timelines depend on distance, route, and logistics partner operations.

4.5 Rental Services
Delivery and pickup of rental items are scheduled as per the selected time slots and partner availability. Delays may occur due to inspection or logistical reasons.

5. DELIVERY CHARGES
Delivery charges, if applicable, are displayed clearly at checkout before order confirmation. Charges may vary based on:

1. Distance
2. Order value
3. Service category
4. Time of day or demand

Mytjeet may offer free or discounted delivery as part of promotions.

6. ADDRESS ACCURACY & USER RESPONSIBILITY
Users are responsible for providing accurate delivery addresses, contact details, and instructions. Mytjeet is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Repeated failed delivery attempts due to user unavailability or incorrect details may result in cancellation or additional charges.

7. DELIVERY ATTEMPTS & FAILED DELIVERY
If a delivery attempt fails due to user unavailability, incorrect address, or refusal to accept the order:

1. The order may be cancelled
2. Additional charges may apply
3. Refund eligibility will be determined as per applicable policies

8. PROOF OF DELIVERY
Delivery partners may collect proof of delivery, which may include:

1. OTP confirmation
2. Digital signature
3. Photographs
4. Timestamp or location data

This proof is used for verification and dispute resolution.

9. HANDLING, PACKAGING & SAFETY
Sellers and store partners are responsible for proper packaging of products. Delivery partners are responsible for safe handling during transit.

Mytjeet is not responsible for issues arising from improper packaging or handling by third parties.

10. ORDER TRACKING
Users may track the status of their orders in real time through the Mytjeet app or website, subject to service availability.

11. CANCELLATION DURING DELIVERY
Orders may not be cancellable once they are out for delivery. Cancellation eligibility and charges, if any, are displayed before confirmation.

12. POLICY UPDATES
This Shipping & Delivery Policy may be updated from time to time. Updates become effective once published on the platform. Continued use of Mytjeet indicates acceptance of the revised policy.

13. CONTACT SUPPORT
For delivery-related support:

1. Email: [email protected]
2. In-App Help: Available under Orders section