Last Updated: Jan 2026
This Cancellation and Refund Policy outlines the terms under which users ("You", "User") may cancel orders or request refunds on the Mytjeet platform. This policy is an integral part of our Terms of Use and should be read in conjunction with our Shipping & Delivery Policy.

By placing an order on Mytjeet, you acknowledge and agree to the terms below.

1. GENERAL PRINCIPLES
Mytjeet operates as a marketplace connecting you with independent merchants (restaurants, pharmacies, grocery stores) and delivery partners. As such:

1. Bipartite Contract: The contract for the sale of goods is strictly between you and the Merchant. Mytjeet acts as a facilitator.
2. Variable Policies: Cancellation and refund eligibility may vary based on the specific service category (e.g., Food vs. Logistics) and the status of the order.

2. ORDER CANCELLATION RIGHTS
2.1 Cancellation Before Confirmation
You may cancel an order for a full refund at any time before the order has been accepted or confirmed by the Merchant or Partner.

2.2 Cancellation After Confirmation
Once an order is marked as "Confirmed", "In Kitchen", or "Packing", the Merchant has already incurred costs (e.g., started cooking food or reserved inventory).

1. Cancellation Fee: If you cancel after confirmation, Mytjeet or the Merchant reserves the right to charge a cancellation fee up to 100% of the order value to compensate the partner.
2. Food & Perishables: Confirmed orders for food, flowers, or fresh produce are generally non-cancellable to prevent food wastage.

2.3 Cancellation During Delivery
Orders cannot be cancelled once they are marked "Out for Delivery".

1. If you refuse to accept the delivery or are unavailable at the location, the order will be treated as delivered. You will remain liable for the full order value and no refund will be issued.

3. REFUND ELIGIBILITY BY CATEGORY
Refunds are not automatic and are granted only for specific service failures.

3.1 Food and Beverages
Food orders are non-refundable once prepared or delivered. You may be eligible for a refund or replacement only if:

1. Items are missing from the order.
2. The wrong item was delivered.
3. The food was spilled or physically damaged during transit.
4. Note: Quality or taste issues are subject to the restaurant's discretion.

3.2 Pharmacy and Medicines
Due to health and safety regulations, medicines are non-returnable and non-refundable once delivered.

1. Exceptions: Refunds are processed only if the wrong medicine was delivered or the product is expired/damaged upon receipt.

3.3 Grocery and Essentials
You may request a refund or replacement within the time window specified in the app if:

1. Products are expired, damaged, or missing.
2. Fresh produce is of poor quality (must be reported immediately).

3.4 Parcel (Genie) and Logistics

1. Pre-Pickup: Cancellable with a full refund if the delivery partner has not yet been assigned or arrived.
2. Post-Pickup: Service is non-cancellable once the package has been picked up.
3. Delivery Failure: No refunds are provided if delivery fails due to incorrect address details provided by the user.

4. REFUND PROCESS AND TIMELINES

4.1 Refund Methods
Approved refunds will be credited via:

1. Source Payment: Reversed to the original payment method (Credit Card, UPI, Net Banking).
2. Mytjeet Credits: Credited to your Mytjeet wallet (if applicable and selected by you).
3. No Cash Refunds: To comply with financial regulations, Mytjeet does not offer cash refunds, even for Cash on Delivery (COD) orders.

4.2 Processing Time

1. Initiation: Mytjeet initiates approved refunds immediately.
2. Bank Reflection: It typically takes 5–7 business days for the amount to reflect in your bank account, depending on your bank’s processing cycles.

5. CANCELLATION BY MYTJEET
Mytjeet or its Partners reserve the right to cancel your order in the following events:

1. Unavailability: The Merchant is out of stock.
2. Logistics Issues: No delivery partner is available to assign to your order.
3. Unsafe Conditions: Delivery is not possible due to weather, civil unrest, or other force majeure events.
4. Verification Failure: For restricted items (e.g., alcohol), failure to provide valid age proof at delivery will result in cancellation and potential penalty fees.

In all such cases initiated by the Platform (except for verification failures), a full refund will be processed.

6. CONTACT US
For any disputes regarding cancellations or refunds, please contact our support team through the Help section in the app or email us at [email protected].