en
Join us

Refund Policy

Last Updated: Jan 2026

This Refund & Cancellation Policy explains how cancellations, refunds, replacements, and returns are handled on the Mytjeet platform. It applies to all users who place orders or request services through the Mytjeet website or mobile applications.

By using the platform, you agree to this policy along with our Terms & Conditions and Privacy Policy.

1. GENERAL OVERVIEW
Mytjeet is a multi-service platform that connects users with independent sellers, store partners, service providers, and delivery partners. Refunds and cancellations depend on the type of service, order status, and partner policies, as described below.

Mytjeet facilitates refunds where applicable but does not guarantee refunds in all situations.

2. ORDER CANCELLATION POLICY

2.1 Before Order Confirmation
If an order or service request is cancelled before it is confirmed or processed, you may be eligible for a full refund, subject to payment gateway timelines.

2.2 After Order Confirmation
Once an order is confirmed, prepared, dispatched, or assigned to a delivery partner, cancellation may:

  1. Not be allowed, or
  2. Incur a cancellation fee, depending on the service category
  3. Cancellation availability and charges are clearly shown during checkout.

2.3 Non-Cancellable Orders
Certain orders are non-cancellable, including:

  1. Orders already out for delivery
  2. Customized or time-sensitive services
  3. Perishable goods such as food or groceries
  4. Prescription-based pharmacy orders

3. REFUND POLICY BY SERVICE CATEGORY
3.1 Food Orders
Food orders are generally non-refundable once prepared or delivered, except in cases such as:

  1. Missing items
  2. Incorrect items
  3. Spillage or damage during delivery
  4. Refunds, if approved, may be issued as:
  5. Original payment method, or
  6. Platform credits, where applicable

3.2 Grocery & Daily Essentials
Refunds or replacements may be provided for:

  1. Missing items
  2. Damaged or expired products
  3. Incorrect items

Issues must be reported within the time window shown on the app after delivery.

3.3 Electronics
Electronics orders are subject to:

  1. Seller return and replacement policies
  2. Warranty terms provided by the manufacturer

Refunds may not be available once the product is delivered and accepted, unless:

  1. The product is defective
  2. The wrong item was delivered

3.4 Pharmacy Orders
Due to legal and safety reasons:

  1. Medicines are non-returnable and non-refundable once delivered

Exceptions may apply only if:

  1. Incorrect medicine was delivered
  2. The product is damaged or expired

Valid proof may be required.

3.5 Parcel & Logistics Services
Refunds may be considered if:

  1. Pickup did not occur
  2. Service was cancelled before execution

No refunds are provided once the parcel has been successfully delivered.

3.6 Rental Services
Refund eligibility depends on:

  1. Rental start status
  2. Usage duration
  3. Damage or violations

Security deposits, if any, may be adjusted against damages, delays, or policy breaches.

4. FAILED PAYMENTS & DUPLICATE TRANSACTIONS
If a payment is:

  1. Deducted but the order is not confirmed, or
  2. Charged multiple times due to a technical issue

The amount will be refunded automatically to the original payment method within the standard processing time of banks and payment gateways.

5. REFUND TIMELINES
Approved refunds are processed within:

  1. 5–7 business days for UPI, cards, and net banking
  2. Wallet or bank timelines may vary based on provider

Mytjeet is not responsible for delays caused by banks or payment processors.

6. HOW TO REQUEST A REFUND
To request a refund or raise an issue:

  1. Open the Mytjeet app or website
  2. Go to Orders / My Bookings
  3. Select the relevant order
  4. Choose the issue type and submit details

Supporting images or information may be required for verification.

7. CANCELLATION BY MYTJEET OR PARTNERS
Mytjeet or its partners may cancel orders due to:

  1. Unavailability of items
  2. Operational constraints
  3. Safety or legal concerns
  4. Incorrect pricing or technical errors

In such cases, a full refund will be initiated, where applicable.

8. NO CASH REFUNDS
All refunds are processed:

  1. To the original payment method, or
  2. As platform credits, where applicable
  3. Cash refunds are not supported.

9. DISPUTES & FINAL DECISION
All refund and cancellation decisions are subject to:

  1. Verification
  2. Platform policies
  3. Seller or partner terms

Mytjeet reserves the right to make the final decision in case of disputes, in accordance with applicable laws.

10. POLICY UPDATES
This Refund & Cancellation Policy may be updated from time to time. Changes will be effective once published on the platform. Continued use of Mytjeet after updates constitutes acceptance of the revised policy.

11. CONTACT US
For questions or support related to refunds or cancellations: