INTRODUCTION & PURPOSE
1. Introduction to Mytjeet and Our Commitment to Privacy
Mytjeet (“Mytjeet”, “we”, “us”, or “our”) is a technology-driven digital platform designed to simplify everyday services by bringing multiple offerings—such as electronics, food, grocery, pharmacy, parcel delivery, on-demand delivery, and rental services—under one unified ecosystem. Mytjeet is accessible through its website and mobile applications and is built to work seamlessly across devices, operating systems, and user environments.
When you use Mytjeet, you trust us with information that helps the platform function smoothly and securely. We take that responsibility seriously. Protecting your privacy is not just a legal requirement for us; it is a core part of how we design our systems, features, and workflows. We aim to be clear about what information we collect, why it is collected, and how it is used, so you always understand what happens to your data when you interact with the platform.
This Privacy Policy explains how Mytjeet collects, uses, stores, shares, and safeguards information when you access our website, install or use our mobile applications, create an account, or use any service offered through the platform. The practices described here apply consistently across both the website and mobile apps, ensuring the same level of privacy protection regardless of how you access Mytjeet.

2. Purpose of This Privacy Policy
The purpose of this Privacy Policy is to give you a clear and practical understanding of how your information is handled while using Mytjeet. It sets out the types of information we collect, the reasons we collect it, how it supports service delivery, and the steps we take to protect it. This policy also explains the choices available to you, including how you can manage your information, control certain permissions, and contact us with questions or concerns.
This Privacy Policy works alongside our Terms of Use and other applicable policies. Together, they define the relationship between you and Mytjeet when you use the platform. By accessing or using Mytjeet through the website or mobile app, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.
If you do not agree with any part of this policy, you should stop using the platform. We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, the updated version will apply to your continued use of Mytjeet.

PLATFORM OVERVIEW & SERVICES
3. Overview of Mytjeet as a Multi-Service Platform
Mytjeet is built as a single, integrated digital platform that brings together multiple everyday services under one account and one interface. Instead of using different applications for shopping, deliveries, rentals, or logistics, Mytjeet allows users to access all these services in one place, through both its website and mobile applications. The platform is designed to be flexible and scalable, so that users can move seamlessly between different services without having to repeatedly share the same information or manage separate accounts.
At its core, Mytjeet acts as a technology facilitator. It connects users with sellers, service providers, delivery partners, and rental partners while handling the digital processes that make these interactions efficient and reliable. This includes browsing and discovery, order placement, payments, communication, delivery tracking, customer support, and post-service assistance. While Mytjeet provides the technology and coordination layer, the actual sale of goods or provision of services may be carried out by independent third parties operating on or through the platform.
The way Mytjeet is structured means that information may flow across different services when required. For example, a single user profile may be used to place a food order, schedule a delivery, and rent an item, without needing to re-enter basic details each time. Any such use of information is limited to what is necessary to operate the platform, provide services smoothly, and maintain security and compliance.

4. Core Platform Structure and Technology Components
Mytjeet operates on a centralized technology infrastructure that supports both web and mobile environments. The platform includes systems for user registration and authentication, order and service management, payments and settlements, delivery and logistics coordination, communication, analytics, and security. These systems work together to ensure that services function consistently and reliably across different devices and operating systems.
From a privacy perspective, this unified structure allows Mytjeet to apply consistent data protection standards across all services. Information collected through one feature or module may be processed within shared systems for legitimate purposes such as fraud prevention, customer support, analytics, or compliance. Access to data is restricted internally and governed by role-based controls, ensuring that information is only used by authorized systems or personnel when required.
The platform also integrates third-party tools and services, such as payment gateways, mapping and location services, analytics tools, and communication services. These integrations are chosen carefully and are used only to the extent necessary to support platform functionality. Any information shared with such third parties is subject to contractual and technical safeguards aligned with this Privacy Policy.

5. Description of Services Covered
The Mytjeet platform currently supports multiple service categories. Each service may require different types of information to operate effectively, and this Privacy Policy applies to all of them.
5.1 Electronics
The electronics service enables users to browse and purchase electronic products and accessories through the platform. This service involves processing user account details, order information, payment data, and delivery addresses. Information related to invoices, returns, replacements, and customer support interactions may also be processed to manage orders and resolve issues.
5.2 Food
The food service allows users to order prepared food and beverages from participating restaurants or vendors. To complete these orders, Mytjeet processes order details, delivery locations, and communication between users and delivery partners. Limited information may also be shared with food vendors to ensure accurate preparation and timely fulfilment.
5.3 Grocery
The grocery service supports the purchase and delivery of daily essentials, household items, and related products. This includes processing shopping lists, order history, delivery schedules, and address details. Information from this service may also be used to manage substitutions, refunds, and customer support requests.
5.4 Pharmacy
The pharmacy service allows users to order medicines and healthcare products from licensed sellers. This service may involve the processing of prescriptions or other health-related information that users voluntarily provide. Such information is handled with additional care and is used only for order verification, fulfilment, and compliance with applicable laws.
5.5 Parcel & Logistics
The parcel and logistics service enables users to send items between locations. To operate this service, Mytjeet processes sender and recipient details, pickup and drop-off addresses, contact information, and delivery status updates. Location data may also be used to track parcels and improve delivery accuracy.
5.6 Delivery Services
In addition to parcel delivery, Mytjeet offers on-demand and scheduled delivery services for various goods. This includes coordinating delivery partners, tracking deliveries in real time where applicable, and managing communications related to delivery status and completion.
5.7 Rental Services
The rental service allows users to access items or services on a temporary basis. Depending on the nature of the rental, this may involve identity verification, address confirmation, usage tracking during the rental period, and return or closure processes. Information collected for rentals is used to manage availability, ensure security, and resolve disputes.

APPLICABILITY, CONSENT & LEGAL BASIS
6. Applicability and Scope of the Privacy Policy
This Privacy Policy applies to all individuals who access or use the Mytjeet platform in any manner. Whether you are visiting the website, using the mobile application, creating an account, placing an order, scheduling a delivery, renting an item, or interacting with customer support, this policy governs how your information is collected, used, and protected.
The policy applies across all access points of Mytjeet, including the website, Android application, iOS application, and any other digital interface or feature made available by the platform. It also applies to all communications related to the services, such as emails, SMS messages, push notifications, and in-app communications. The same privacy standards apply regardless of the device or technology used to access Mytjeet.
This Privacy Policy covers only the information collected directly by Mytjeet through its own systems and services. It does not apply to information collected by third-party websites, applications, or services that may be linked to or accessible through the platform. When you interact with such third parties, their own privacy policies govern the handling of your information, and Mytjeet is not responsible for their practices.
7. User Consent and Acceptance
By accessing or using the Mytjeet platform, you indicate that you have read, understood, and agreed to the terms of this Privacy Policy. Your continued use of the website or mobile application constitutes your consent to the collection, use, processing, and sharing of your information as described in this policy.
Certain information is essential for the platform to function effectively. For example, contact details and addresses are required to complete deliveries, and payment information is required to process transactions. Other information, such as location access or document uploads, is requested only when needed to support specific features or services. Where required, permissions are requested clearly through the website or mobile app, and you have the ability to manage or withdraw such permissions through your device or account settings.
If you choose not to provide certain information or withdraw consent, some services or features may become unavailable or limited. This limitation exists only to ensure service accuracy, security, and compliance with legal requirements. You are free to stop using the platform at any time if you do not agree with the practices described in this Privacy Policy.
8. Legal and Regulatory Basis for Data Processing
Mytjeet processes personal information only when there is a valid and lawful basis to do so. In most cases, data processing is necessary to provide the services you request, such as processing orders, arranging deliveries, managing rentals, or providing customer support. Processing may also be required to fulfill contractual obligations between you and Mytjeet.
In certain situations, Mytjeet processes information to comply with legal and regulatory requirements. This includes obligations under applicable Indian laws, such as the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, as well as sector-specific regulations related to pharmacy services, logistics, rentals, and digital payments.
Mytjeet may also process information where it is necessary to protect the platform, its users, and its partners. This includes preventing fraud, ensuring security, resolving disputes, enforcing policies, and responding to lawful requests from government authorities or courts. Where processing is based on your consent, you may withdraw that consent, subject to applicable legal and operational requirements.

TYPES OF INFORMATION COLLECTED
This section explains, in clear terms, the different kinds of information Mytjeet collects and why that information is necessary for the platform to operate smoothly across its website and mobile applications. We collect information only when it is relevant to service delivery, platform security, legal compliance, or user experience improvement.
9. Personal Information Provided Directly by Users
When you use the Mytjeet platform, you may choose to share certain personal information with us. This typically happens when you create an account, place an order, request a service, communicate with customer support, or participate in platform features such as reviews, feedback, or promotions.
Personal information provided directly by you may include your name, mobile number, email address, delivery or pickup address, billing details, and account credentials. You may also choose to provide additional information such as profile details, preferences, special instructions for orders or deliveries, or feedback about services. In some cases, you may share contact details of another person, for example when sending a parcel or placing an order on someone else’s behalf. By providing such information, you confirm that you have the necessary consent to share it.
This information is essential to identify you as a user, communicate with you, complete transactions, deliver services accurately, and provide customer support. You always have control over the information you choose to provide, except where certain details are required to enable a specific service.
10. Automatically Collected Information (Website & Mobile App)
When you access the Mytjeet website or use the mobile application, certain information is collected automatically through standard technologies. This information helps us understand how the platform is being used and allows us to maintain performance, reliability, and security.
Automatically collected information may include pages visited, features used, time spent on the platform, session duration, clicks, scrolling behavior, error logs, and crash reports. On the mobile app, it may also include app interaction data, performance metrics, and diagnostic information. This data does not usually identify you directly by name, but it helps us improve functionality, fix issues, and optimize the overall experience.
This information is collected whether or not you are logged into an account and is used primarily for analytics, troubleshooting, fraud detection, and service improvement.
11. Location Information and Tracking Data
Location information is an important part of many Mytjeet services, especially food delivery, grocery delivery, parcel services, delivery services, and rentals. Depending on the service you use and the permissions you grant, we may collect location data such as your delivery address, pickup location, or real-time device location.
Real-time or background location tracking may be used to assign nearby delivery partners, calculate routes, estimate delivery times, enable live tracking, ensure safety, and confirm service completion. Location access is requested explicitly through your device or browser settings, and you can control or withdraw this permission at any time.
If location access is disabled, certain services may not function as intended or may become unavailable. Location data is used only for legitimate service-related purposes and is not collected unnecessarily.
12. Device, Browser, and Application Information
To ensure that Mytjeet works correctly across different devices and environments, we collect limited technical information about the device or system you use to access the platform. This may include device type, operating system, browser type and version, app version, language preferences, time zone, IP address, and unique device identifiers.
This information helps us maintain platform security, detect suspicious activity, prevent unauthorized access, and troubleshoot technical issues. For example, identifying unusual login behavior from an unknown device may help protect your account. Device and application data is also used to ensure compatibility and improve performance across different platforms.
13. Images, Videos, Camera, and Media Inputs
Certain Mytjeet features require access to your device’s camera or media storage. This includes uploading profile photos, submitting proof of delivery, reporting damaged or incorrect items, uploading prescriptions, or providing images related to rentals or disputes.
Images and videos are collected only when you actively choose to upload them or grant permission. Mytjeet does not access your camera or media files without your knowledge or consent. Any media collected is used strictly for the purpose for which it was provided, such as verification, fulfilment, quality control, dispute resolution, or compliance.
In addition, Mytjeet facilities or partner locations may use security systems such as CCTV for safety and operational purposes. Such recordings are handled in accordance with applicable laws and retained only for legitimate security or compliance needs.
14. Prescription and Health-Related Information (Pharmacy)
When using the pharmacy services on Mytjeet, you may be required to provide prescriptions or other health-related information. This may include images of prescriptions, details of prescribed medicines, dosage instructions, and limited medical information voluntarily shared by you.
We understand that this information is sensitive. Health-related data is collected only to verify orders, comply with legal and regulatory requirements, and ensure safe and accurate fulfilment of pharmacy services. Access to such information is restricted, and it is not used for advertising or unrelated purposes.
5. Identity Verification and KYC Information (Delivery & Rental)
For certain services, particularly delivery partner onboarding, high-value deliveries, or rental services, Mytjeet may collect identity verification and Know Your Customer (KYC) information. This may include government-issued identification documents, photographs, address proof, age verification, or other verification details.
This information is collected to establish identity, ensure eligibility, prevent fraud, manage risk, and comply with applicable laws. KYC information is used strictly for verification, security, and compliance purposes and is stored securely with appropriate safeguards.
16. Payment, Transactional, and Financial Information
When you place an order, book a service, or complete a transaction on Mytjeet, we collect information necessary to process payments and maintain accurate transaction records. This may include order details, transaction amounts, payment method, billing address, and transaction status.
Mytjeet does not store full card or sensitive payment details on its own servers. Payments are processed through authorized and secure third-party payment gateways that comply with industry standards. Transactional information is retained as required for accounting, refunds, dispute resolution, fraud prevention, and legal compliance.
17. Information Collected from Third-Party Sources
In some cases, Mytjeet may receive information about you from third-party sources. This may include payment confirmations from payment gateways, delivery updates from logistics partners, verification results from identity verification providers, or limited profile information when you choose to sign in using third-party authentication services.
We may also receive information from sellers, pharmacies, rental partners, or service providers in connection with fulfilling your requests or resolving issues. Any information obtained from third parties is processed in accordance with this Privacy Policy and only for legitimate service-related purposes.

HOW WE USE YOUR INFORMATION
Mytjeet collects and processes user information with a clear and practical objective: to operate the platform smoothly, deliver services reliably, maintain safety and trust, and continuously improve the experience for all users. The use of information is always aligned with the nature of the service you choose, the permissions you grant, and the applicable legal and regulatory requirements. We do not process data arbitrarily or without purpose, and we limit usage to what is reasonably necessary for platform operations.
18. Service Delivery and Fulfilment
The primary use of your information is to enable Mytjeet to provide the services you actively request. When you place an order, schedule a delivery, book a rental, upload a prescription, or request parcel movement, your information is used to complete that transaction accurately and efficiently.
This includes using your contact details, delivery address, order details, and location information to assign orders to the appropriate sellers, delivery partners, or service providers. For modules such as food, grocery, electronics, pharmacy, and parcel services, this information ensures correct order preparation, routing, dispatch, and timely delivery. For rental services, your details help facilitate item allocation, pickup, usage tracking, and return coordination.
Without this data, Mytjeet would be unable to fulfill orders, complete deliveries, or provide location-dependent services. All such usage is strictly limited to the scope of the service requested.
19. Account Management and Authentication
Your information is used to create, maintain, and secure your Mytjeet account. This includes verifying your identity during registration, enabling secure login, managing password recovery, and ensuring that account access remains authorized.
Account-related information helps Mytjeet personalize your dashboard, remember preferences, track order history, manage saved addresses, and enable seamless repeat usage. Authentication data is also used to prevent unauthorized access, detect suspicious login attempts, and protect your account from misuse.
For delivery partners, rental users, or users requiring identity verification, account data may also be used to validate eligibility, manage onboarding, and maintain platform integrity.
20. Customer Support and Communications
Mytjeet uses your information to communicate with you regarding your account, orders, deliveries, payments, or service requests. This includes transactional messages such as order confirmations, delivery updates, cancellations, refunds, and important service-related notifications.
Your information is also used when you contact customer support or raise a query, complaint, or feedback request. Support teams may review relevant account data, order details, communication history, or service logs to understand the issue and provide timely assistance. Communications may occur through email, phone calls, SMS, WhatsApp, in-app chat, or push notifications, depending on the nature of the interaction.
In certain cases, communications may be recorded or logged for quality assurance, training, dispute resolution, and compliance purposes.
21. Personalization and User Experience Improvement
Mytjeet uses certain information to tailor the platform experience to your preferences and usage patterns. This helps improve relevance, convenience, and usability across the website and mobile applications.
Personalization may include showing relevant products or services, remembering frequently used addresses, displaying preferred language or location settings, and surfacing recommendations based on previous interactions. For example, grocery and food modules may prioritize nearby vendors, while rental and electronics modules may highlight frequently viewed categories.
Personalization is designed to enhance usability, not to intrude on privacy. You retain control over many personalization features through app permissions, device settings, or communication preferences.
22. Analytics, Research, and Platform Improvement
Mytjeet uses aggregated and individual usage data to understand how the platform is used, identify performance issues, and improve service quality. This includes analyzing app navigation patterns, feature usage, delivery timelines, order success rates, and user engagement trends.
Analytics help Mytjeet troubleshoot technical issues, optimize app performance, improve user interface design, and introduce new features aligned with user needs. Research insights also support operational improvements, such as better delivery routing, inventory planning, and service coverage expansion.
Where possible, analytics data is processed in aggregated or de-identified form. However, certain analyses may require account-linked data to ensure accuracy, fraud detection, or service quality evaluation.
23. Advertising, Marketing, and Promotional Communications
Mytjeet may use your information to send promotional messages, offers, discounts, or updates related to the platform and its services. These communications are intended to inform you about features, benefits, or opportunities that may be relevant to your usage of Mytjeet.
Marketing communications may be delivered via email, SMS, WhatsApp, push notifications, or in-app banners, subject to your preferences and applicable laws. You may opt out of promotional communications at any time through account settings or unsubscribe options, though essential service-related messages will continue to be sent.
Mytjeet does not sell your personal information to advertisers. Any advertising or promotional activities are conducted either directly by Mytjeet or through carefully selected partners under contractual confidentiality obligations.
24. Fraud Prevention, Risk Management, and Security
Your information plays a critical role in protecting the Mytjeet platform, users, and partners from fraud, misuse, and security threats. This includes monitoring transactions, detecting abnormal behavior, preventing fake accounts, and identifying unauthorized access attempts.
Risk management processes may involve analyzing device data, login patterns, transaction histories, and location signals to flag suspicious activity. For pharmacy, delivery, and rental services, additional verification steps may be used to prevent misuse, theft, or regulatory violations.
These measures are essential to maintaining trust, ensuring fair usage, and safeguarding the platform against financial and operational risks.
25. Legal Compliance and Enforcement
Mytjeet uses and retains information as required to comply with applicable laws, regulations, and legal obligations. This includes obligations under Indian data protection laws, financial regulations, pharmacy-related rules, logistics requirements, and consumer protection frameworks.
Information may also be used to enforce platform policies, resolve disputes, respond to legal notices, comply with court orders, or cooperate with law enforcement agencies where required by law. In such cases, disclosures are limited to what is legally necessary and proportionate.
Mytjeet may also use information to protect its legal rights, investigate violations of its terms, and ensure accountability across the platform.

WEBSITE & MOBILE APPLICATION PRACTICES
Mytjeet is designed to operate seamlessly across its website and mobile applications. While the core privacy principles remain consistent across platforms, certain data practices differ based on how users interact with the website or the mobile app. This section explains how information is handled specifically in relation to website usage, mobile application permissions, and digital communications.
26. Website Data Practices
When you access or use the Mytjeet website, certain information is collected automatically to ensure proper functionality, performance, and security. This includes basic technical data such as IP address, browser type, operating system, device type, referral URLs, pages visited, and session duration. Such information helps Mytjeet deliver content correctly, maintain website stability, and understand how users interact with different pages.
Website data is also used to remember user preferences, manage login sessions, prevent unauthorized access, and optimize load times. Cookies and similar technologies may be used to support these functions, as described in the Cookies & Tracking Technologies section of this policy.
Any personal information you voluntarily provide on the website, such as during account registration, order placement, or support requests, is processed in accordance with the same privacy standards applied across the Mytjeet platform.
27. Mobile App Permissions and Controls
The Mytjeet mobile application may request certain permissions from your device to enable specific features and services. These permissions are requested only when necessary and are clearly explained at the time of request.
Common permissions may include access to location services (for delivery and nearby service availability), camera and storage (for uploading images, documents, or prescriptions), and notifications (for order updates and alerts). Some devices may also request access to phone or network information for security, verification, or connectivity purposes.
You have full control over these permissions and may grant, deny, or revoke them at any time through your device settings. However, restricting certain permissions may limit or disable related features, such as real-time delivery tracking or document uploads.
28. Push Notifications, SMS, Email, and WhatsApp Communications
Mytjeet uses multiple communication channels to keep users informed and supported. These include push notifications, SMS messages, emails, and WhatsApp communications.
Transactional communications are essential to the platform and include order confirmations, delivery updates, payment alerts, security notifications, and important account-related information. These communications cannot be disabled, as they are required for service delivery and user safety.
Promotional communications, such as offers, discounts, or feature updates, are sent only in accordance with applicable laws and user preferences. You may opt out of such promotional messages at any time through account settings, unsubscribe links, or device controls.
Mytjeet does not send unsolicited or misleading communications and ensures that all messages are relevant, purposeful, and compliant with communication regulations.
29. App Store & Play Store Privacy Compliance
Mytjeet complies with the privacy requirements and guidelines issued by app distribution platforms such as the Google Play Store and Apple App Store. This includes transparent disclosure of data collection practices, user permissions, data usage purposes, and data sharing activities.
The platform ensures that data collected through the mobile application is consistent with the disclosures made in this Privacy Policy and any app store privacy labels or declarations. Mytjeet does not access or collect information beyond what is disclosed and required for service functionality.
Regular reviews are conducted to ensure ongoing compliance with evolving app store policies, platform guidelines, and applicable data protection regulations.

COOKIES & TRACKING TECHNOLOGIES
Mytjeet uses cookies and similar technologies to ensure the smooth functioning of its website and mobile applications, enhance user experience, understand platform usage, and maintain security. These technologies help Mytjeet deliver reliable services while giving users meaningful control over how their data is collected and used.
30. Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit the Mytjeet website or use its services. These cookies allow the platform to recognize your browser or device, remember your preferences, and maintain session continuity. Similar technologies, such as pixel tags, web beacons, SDKs, and local storage, may also be used within the website and mobile applications.
Mytjeet uses cookies to enable core functions such as user authentication, account security, order processing, and feature availability. Without these cookies, certain services may not function properly or may be unavailable.
Cookies may also be used to store language preferences, location settings, and other choices that improve convenience during repeat visits. These technologies do not, by themselves, reveal your identity unless linked to account information.
31. Analytics and Measurement Tools
To understand how users interact with the platform, Mytjeet uses analytics and measurement tools that collect information about usage patterns and performance. This includes data such as pages visited, time spent on features, navigation paths, app crashes, and response times.
Analytics tools help identify technical issues, improve user interface design, and optimize service delivery. For example, analytics may be used to improve checkout flows, reduce app load times, or identify frequently used features across different modules.
Where possible, analytics data is processed in aggregated or anonymized form. However, in certain cases, data may be linked to an account or device to support troubleshooting, fraud detection, or service optimization.

32. Advertising SDKs and Third-Party Trackers
Mytjeet may integrate third-party software development kits (SDKs) and tracking technologies to support advertising, marketing measurement, and campaign performance analysis. These tools may collect information such as device identifiers, app interactions, and engagement metrics.
Third-party advertisers or partners may use these technologies to measure the effectiveness of promotional campaigns or display relevant advertisements within the platform. Mytjeet does not allow third-party trackers to collect sensitive personal data without appropriate safeguards and contractual restrictions.
The use of third-party SDKs is governed by agreements that require compliance with applicable privacy laws and platform policies.
33. User Choices and Cookie Controls
You have control over how cookies and tracking technologies are used. Most web browsers allow you to accept, reject, or delete cookies through their settings. You may also control certain tracking preferences within the Mytjeet mobile application or through device-level settings.
Please note that disabling cookies or tracking technologies may impact functionality, such as logging in, saving preferences, or accessing certain features. Opting out of personalized advertising does not eliminate ads entirely but may reduce relevance.
Mytjeet respects user choices and provides mechanisms to manage preferences in accordance with applicable laws and platform requirements.

INFORMATION SHARING & DISCLOSURE
Mytjeet does not sell or rent your personal information. Information is shared only when it is necessary to provide services, support platform operations, comply with legal obligations, or when you have given your consent. Any sharing of information is limited to what is relevant for a specific purpose and is carried out with appropriate safeguards.
34. Sharing with Sellers, Merchants, and Service Providers
To fulfill orders and service requests, Mytjeet may share relevant user information with sellers, merchants, pharmacies, and other service providers operating on the platform. This typically includes details such as order information, delivery address, contact details, and special instructions necessary to complete the service.
For example, when you place a food or grocery order, the vendor receives the information required to prepare and package the order. For electronics or rental services, sellers may receive details necessary for invoicing, warranty processing, returns, or dispute resolution. In the case of pharmacy orders, limited prescription or order verification details may be shared strictly to comply with legal and safety requirements.
All such partners are required to use the information only for the purpose of fulfilling the requested service and to handle it in a manner consistent with applicable privacy and data protection laws.
35. Sharing with Delivery, Logistics, and Rental Partners
Mytjeet shares certain information with delivery partners, logistics providers, and rental partners to enable pickup, transportation, tracking, and completion of services. This may include names, contact numbers, pickup and drop-off addresses, order details, and, where applicable, location data during service execution.
For delivery and parcel services, real-time location information may be shared to enable route optimization, live tracking, and service verification. For rental services, identity verification details or usage-related information may be shared to manage asset security, usage accountability, and return processes.
Such sharing is limited to the duration and scope of the service and is necessary to ensure safety, accuracy, and reliability.
36. Sharing with Payment Gateways and Financial Institutions
To process payments, refunds, and settlements, Mytjeet shares transaction-related information with authorized payment gateways, banks, and financial institutions. This may include payment amounts, transaction identifiers, billing details, and order references.
Mytjeet does not store full card details on its own servers. Payment processing is handled by third-party providers that comply with industry security standards. Information shared for payment purposes is used only to complete financial transactions, prevent fraud, and meet regulatory obligations.
37. Sharing with Analytics and Advertising Partners
Mytjeet may share limited information with analytics providers and advertising partners to measure platform usage, improve performance, and evaluate the effectiveness of marketing campaigns. This information may include aggregated usage data, device identifiers, or engagement metrics.
Where advertising tools are used, data sharing is governed by contractual obligations that restrict the use of information to defined purposes and require compliance with applicable privacy laws. Mytjeet does not permit analytics or advertising partners to independently identify users without appropriate authorization.
38. Disclosure for Legal and Regulatory Purposes
Mytjeet may disclose information when required to do so by law or when such disclosure is reasonably necessary to comply with legal processes. This includes responding to court orders, government requests, regulatory inquiries, or lawful demands from authorities.
Information may also be disclosed to investigate, prevent, or take action against illegal activities, suspected fraud, security threats, violations of platform policies, or situations involving potential harm to users or the public. Disclosures in such cases are limited to what is legally required and proportionate to the purpose.
39. Business Transfers, Mergers, and Acquisitions
In the event of a merger, acquisition, restructuring, sale of assets, or similar business transaction involving Mytjeet, user information may be transferred as part of that transaction. If such a transfer occurs, the receiving entity will be required to handle the information in accordance with this Privacy Policy or a policy that provides equivalent protection.
Users will be notified of any material change in ownership or control that affects how personal information is handled, where required by law.
40. Disclosure with User Consent
In certain situations, Mytjeet may share information with third parties when you have explicitly consented to such sharing. This may occur when you choose to participate in promotions, campaigns, integrations, or features that involve external partners.
You may withdraw your consent at any time, subject to legal and operational limitations. Withdrawal of consent may affect the availability of related features or services.

DATA RETENTION & DELETION
Mytjeet retains personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to operate the platform effectively, and to comply with applicable legal, regulatory, and contractual obligations. We do not retain data indefinitely without purpose, and retention decisions are guided by relevance, necessity, and legal requirements.
41. Data Retention Principles
The duration for which information is retained depends on the nature of the data, the service involved, and the reason it was collected. Information that is required to provide active services, maintain account functionality, resolve disputes, or ensure platform security may be retained for the duration of your relationship with Mytjeet and for a reasonable period thereafter.
Retention is also influenced by legal obligations, such as financial record-keeping, regulatory compliance, and audit requirements. In all cases, Mytjeet follows data minimization principles, meaning we retain only what is necessary and relevant for legitimate purposes.
42. Retention of Transactional, KYC, and Location Data
Transactional and financial information, such as orders, payments, invoices, and refunds, may be retained for periods required under accounting, tax, and financial regulations. This information helps ensure accurate records, resolve disputes, and support audits or investigations.
Identity verification and KYC information collected for delivery, rental, or compliance purposes may be retained for the duration required to meet legal and risk management obligations. Access to such information is restricted, and it is not used beyond verification, security, or compliance needs.
Location data is retained only for as long as necessary to provide services such as delivery tracking, safety verification, or service optimization. Where possible, location information is deleted or anonymized once its purpose has been fulfilled.
43. Data Deletion, Anonymization, and Backup Storage
You may request deletion of your account and associated personal information, subject to applicable legal requirements. Upon account deletion, Mytjeet will take reasonable steps to remove or anonymize personal data that is no longer required.
Certain information may continue to be retained in backup systems or archives for limited periods to support disaster recovery, fraud prevention, legal compliance, or enforcement of rights. Such data is securely stored and not actively processed.
Anonymized or aggregated data that no longer identifies you may be retained for analytics, research, and platform improvement purposes without limitation.

USER RIGHTS & CHOICES
Mytjeet believes in giving users meaningful control over their personal information. Subject to applicable laws, you have certain rights and choices regarding how your information is accessed, used, and managed on the platform. These rights are designed to promote transparency while ensuring that essential services and legal obligations can continue to be met.

44. Right to Access, Review, and Update Information
You have the right to access and review the personal information associated with your Mytjeet account. This includes basic profile details, saved addresses, order history, and other information made available through your account dashboard or settings.
Where information is inaccurate or incomplete, you may update or correct it directly through the platform or by contacting customer support. Keeping your information accurate helps ensure proper service delivery and communication. In some cases, certain information may not be editable due to security, verification, or legal reasons.
45. Right to Withdraw Consent and Opt-Out
Where data processing is based on your consent, you have the right to withdraw that consent at any time. This may include opting out of promotional communications, marketing messages, or certain optional data processing activities.
You can manage communication preferences through your account settings or by using unsubscribe options provided in messages. Please note that withdrawing consent or opting out may affect the availability or functionality of certain features, especially those that rely on specific permissions such as location access.
Essential service-related communications, such as order updates, security alerts, and legal notices, will continue to be sent as they are necessary for platform operations.
46. Account Deletion and Data Removal
You may request the deletion of your Mytjeet account and associated personal information by following the account deletion process or contacting customer support. Once your account is deleted, it cannot be restored, and access to services will be discontinued.
Mytjeet will take reasonable steps to delete or anonymize personal information associated with your account, except where retention is required for legal compliance, fraud prevention, dispute resolution, or enforcement of rights.
47. Legal Limitations on User Rights
Your rights may be subject to limitations under applicable laws. In certain situations, Mytjeet may be unable to fulfil a request if it conflicts with legal obligations, affects the rights or safety of other users, or interferes with ongoing investigations, disputes, or enforcement actions.
Requests that are excessive, repetitive, or abusive may also be limited. Any such limitations will be applied in accordance with applicable laws and with due consideration of fairness and necessity.

DATA SECURITY & USER RESPONSIBILITIES
Mytjeet is committed to protecting the information entrusted to it and takes reasonable measures to safeguard personal data against unauthorized access, misuse, loss, or alteration. While no digital system can be completely secure, we continuously work to strengthen our security practices in line with industry standards and evolving risks.
48. Security Measures and Safeguards
Mytjeet uses a combination of technical, administrative, and organizational safeguards to protect user information. These measures include secure server infrastructure, access controls, encryption where appropriate, and internal policies designed to limit access to personal data to authorized personnel only.
We regularly review our systems to identify vulnerabilities, monitor for suspicious activity, and respond to security incidents. Data is handled in a manner that reflects its sensitivity, and additional protections may be applied to high-risk information such as identity verification or health-related data.
Despite these efforts, users should understand that no method of transmission over the internet or electronic storage is entirely secure. Mytjeet cannot guarantee absolute security but strives to maintain a level of protection consistent with accepted industry practices.
49. Payment Security and PCI-DSS Compliance
Payments made through the Mytjeet platform are processed using secure and authorized third-party payment gateways. Mytjeet does not store full credit card, debit card, or other sensitive payment credentials on its own systems.
Payment service providers used by Mytjeet comply with applicable security standards, including the Payment Card Industry Data Security Standard (PCI-DSS). Information shared for payment processing is encrypted and used solely to complete transactions, prevent fraud, and meet regulatory requirements.
50. User Responsibility for Account Security
You play an important role in keeping your Mytjeet account secure. You are responsible for maintaining the confidentiality of your login credentials, including passwords, verification codes, and any other security information associated with your account.
You should not share your account details with others and should notify Mytjeet immediately if you suspect unauthorized access or misuse of your account. Any actions taken through your account using valid credentials will be treated as authorized unless reported otherwise.

CHILDREN’S PRIVACY
51. Permissible Age and Protection of Minors
The Mytjeet platform is intended for use by individuals who are legally permitted to enter into contracts and use digital services. As a general rule, Mytjeet services are not directed toward children or minors below the age of eighteen (18) years, unless permitted under applicable local laws.
Mytjeet does not knowingly collect, use, or store personal information from individuals who do not meet the permissible age requirement. If we become aware that personal information has been collected from a minor without appropriate consent or legal authorization, we will take reasonable steps to delete such information from our records as soon as practicable.
Parents or legal guardians who believe that a minor has provided personal information on the Mytjeet platform may contact us using the details provided in this Privacy Policy. We will review such requests and take appropriate action in accordance with applicable laws and regulations.
SECTION 13 — THIRD-PARTY LINKS & SERVICES
52. External Websites and Third-Party Integrations
The Mytjeet platform may contain links to external websites, applications, or services that are operated by third parties. These links are provided for convenience, informational purposes, or to support certain features or integrations available through the platform.
When you interact with third-party websites or services, your use of those platforms is governed by their own terms and privacy policies. Mytjeet does not control, endorse, or assume responsibility for the content, practices, or data handling policies of any third-party websites or services.
Certain features on Mytjeet may involve integrations with third-party tools, such as payment processors, mapping services, analytics providers, or communication platforms. While Mytjeet selects such partners carefully, information shared with them is subject to their respective privacy practices and contractual obligations.
Mytjeet encourages users to review the privacy policies of any third-party services they choose to access through the platform before sharing personal information.

POLICY UPDATES & GOVERNANCE
53. Changes to This Privacy Policy
Mytjeet may update this Privacy Policy from time to time to reflect changes in its services, business practices, technology, legal requirements, or regulatory obligations. These updates help ensure that the policy remains accurate, relevant, and aligned with how the platform operates.
When changes are made, the revised Privacy Policy will be published on the Mytjeet website and within the mobile application, along with an updated “Last updated” date. Where required by law, we may also notify users of material changes through additional communication channels such as email or in-app notifications.
Your continued use of the Mytjeet platform after any updates to this Privacy Policy indicates your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how your information is handled.

CONTACT & GRIEVANCE REDRESSAL
54. Grievance Officer and Contact Details
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your information is collected, used, or shared on the Mytjeet platform, you may contact us using the details provided below. We are committed to addressing privacy-related concerns in a fair, timely, and transparent manner.
In accordance with applicable laws, Mytjeet has designated a Grievance Officer to handle user complaints and privacy-related queries. You may reach out to the Grievance Officer for issues related to data access, correction, deletion, consent withdrawal, or any other privacy concerns.
Contact Details:
Email: [email protected]
Grievance Officer: Mr. Jitendra Jadhav
Address: 440/41, Mangalwar Peth Rd, opposite Ladkat Petrol Pump, Gandhinagar, Mangalwar Peth, Kasba Peth, Pune, Maharashtra 411011, India

We will acknowledge receipt of your grievance and make reasonable efforts to resolve it within the timelines prescribed under applicable laws. If you are not satisfied with the response, you may have the right to approach the relevant regulatory authority, subject to applicable legal provisions.